Congratulations to Glass & Glazing Aberdeen for being the first division to achieve the Bronze Customer Care Excellence Certificate. It is achieved by demonstrating good practices and continuous improvement including:
- Putting the Charter Commitments into practice.
- Monthly Scorecard kept up to date.
- Training of employees.
- Customer satisfaction reviews completed and put in place.
- Answering the telephone correctly.
For more information see our
News and Events section.
